returns

In order to be eligible for a return, your product must be returned to us in its original condition, unworn and with proof of purchase (this can be via email) within 28 days of your purchase, we’re sorry, but we can’t take returns outside of this window.

In order to initiate a return please email us on hello@mydye.co.uk. Once you’ve notified us of your intention to, and reason for the return, we will then supply a returns address.

Once this is done, please allow time for the return to arrive with us, once we have received it, we will inspect the item and reason for return and approve/disapprove your return. If approved, we will refund you within 1-2 working days and the return will take a couple of days from then to reach you.

PLEASE NOTE:

– Return shipping is non-refundable, you will have to bear this cost yourself.

– Sale items are not available for return unless defective. 

– Socks must be returned unworn (for hygiene reasons)